HOW TO QUICKLY RESOLVE ANY ISSUE VIA BITCOIN CASINO SUPPORT
Bitcoin casino support will be happy to address any issues that may arise as you play. However, your actions determine how promptly and to what extent you will be assisted.
- First, you should clarify the issue. If you are new to Bitcoin gambling, please review the FAQ and Bitcoin Casino Blog sections of our website. With a high probability, you will find all the information you may need there. For the withdrawal limits and other official information, please refer to the Terms and Conditions section.
- If you still have questions, don't hesitate to contact Bitcoin casino support. To reach LTC Casino support, please send your requests to support@ltccasino.io. Our support staff is there to help you 24/7.
- If you encounter a bug in a casino or a game, please clear your browser cache and refresh the page. If this does not help, contact Bitcoin casino support and provide as much information as possible. Specify the date and time when this occurred, as well as all other details that led to the bug. Screenshots and video records will help to resolve the issue faster.
- If you are interested in collaboration with LTC Casino, please visit the Affiliate Program page.
HOW TO CONTACT BITCOIN CASINO SUPPORT
There are several ways to contact Bitcoin casino support. They can differ both in the response time and the information content provided. The following methods may be available, depending on the website:
- Email;
- Live chat;
- Ticket;
- Phone.
Email is the preferred method of communication. It allows the casino to identify the player immediately without asking for more information. What's more, inquiries via email can be forwarded to the responsible departments, depending on the nature of the question and the language. If you contact Bitcoin casino support via chat or by phone, you may be put in a queue and have to wait on the line all the time until the support agent clarifies the necessary information.
TIPS FOR COMMUNICATING WITH BITCOIN CASINO SUPPORT
There are general tips that will allow you and the Bitcoin casino support agent to understand each other better, regardless of your question.
- Don't limit your first message to a simple 'Hi'. Explain the essence of the issue right away.
- Use English if possible. It will help Bitcoin casino support to start working on your request immediately.
- Get ready to answer follow-up questions. The information you provide initially may be insufficient, so Bitcoin casino support may request additional details. The promptness of your responses will determine the overall time it takes to resolve the issue.
- Be polite. No matter what issue you have, the Bitcoin casino support staff are people trying to help you. Treat them the way you want to be treated.
- Provide relevant information. Although we recommend that your request to Bitcoin casino support should be as detailed as possible, all the information should also be relevant. If the message primarily contains emotional expressions, it may be difficult for Bitcoin casino support to understand your question.
And remember that proper communication with Bitcoin casino support is the key to resolving your issues quickly.
HOW TO FILE A COMPLAINT AGAINST A BITCOIN CASINO
Unfortunately, sometimes it may be impossible for a player and Bitcoin casino support to find a joint solution. Each of the parties may take opposite points of view while having a confident belief that they are right. Licensing authorities are also unlikely to be helpful since they usually do not deal with cryptocurrencies.
Therefore, you should use dedicated online forums such as Casino.guru to file complaints against Bitcoin casinos. The complaints are then reviewed by the forum administration with the participation of the general public. Online casinos value their reputation, so if your arguments are convincing enough, the complaint is likely to turn the dispute in your favor.
Most complaints against Bitcoin casinos are related to payout delays or Know Your Customer (KYC) requirements. At LTC Casino, such issues are impossible, because we accept players from all regions, do not require KYC, and pay out winnings instantly. However, if you ever find yourself involved in a similar dispute, please refer to our detailed guide on how to file a complaint against a Bitcoin casino for further assistance.